FAQS
Computer, Internet, and a digital handheld recorder. The recorder can be purchased from Max or the Vendor of choice. Typically we can be up and running within 24hrs of initial set up.
Average Turn-Around-Time is next business 12-24 hours.
2, 4, and 8hr TAT for STAT reports. Please contact us for price details.
Max Trans Lite utilizes the latest in security technology to safeguard privacy, including firewalls and SSL 128-bit encryption.
You can customize the reports to whatever format works best for you. If you don't have a template, our staff can build one to suit your needs.
All your records and dictations are stored in a DATABASE on your computer. You can access them with our Software's Query feature.
Don't worry! Our application is designed around this issue, if you lose your Internet connection while processing the data, it will automatically fix the problem the next time you connect to our server and complete the data transfer.
Email or phone (408.834.8364), our customer support team will get back to you as soon as possible.
First, please:
- Check the Batteries. Most often, the battery replacement will take care of the problem.
- Make sure that the Hold Button is not switched on (Olympus DS 320 and DS 330 Handheld recorders). If you are unsuccessful, contact us directly.
In the MAX TRANS LITE application you can check any report status as STAT, which will be delivered on priority as requested TAT. Incase you forget to check that option while uploading dictations, please E-mail us directly.
The query options provided in the client software will let you search the database for your records by the patient's first or last name, both first and last name, by the physician or by the date of service.
You can choose the term of the archival period. We offer the standard 3 months at no cost or extended archival (6 months, 1 year or more) available at an additional cost. Please contact our office for pricing.
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“I use your service daily and I am very satisfied with. We have been very happy Max Trans Systems with the quality and timeliness of the dictations you have provided us and your rates are reasonable. I compliment you highly and thank you for the fine service you provide.”
-B H C -
“I use your service daily and I am very satisfied with. We have been very happy Max Trans Systems with the quality and timeliness of the dictations you have provided us and your rates are reasonable. I compliment you highly and thank you for the fine service you provide.”
-B H C -
“I use your service daily and I am very satisfied with. We have been very happy Max Trans Systems with the quality and timeliness of the dictations you have provided us and your rates are reasonable. I compliment you highly and thank you for the fine service you provide.”
-B H C
Our core strength lies in providing cost effective solutions. Utilizing the best available technology, we assign an installation team to every new client that works right beside your key team members during the implementation phase. This provides a seamless integration.
We understand the importance of customer service; we are always available to our clients, 24 hours a day, 7 days a week, and 365 days a year.
